Microsoft 365 and everyday technology
I’m Michel Bergeron, a Microsoft 365 administration and support specialist with a particular interest in Exchange Online, Outlook and Entra ID.
My career has included running my own IT services business and managing Microsoft 365 environments for approximately 125 client organizations. I have also worked on government assignments, including at the Department of Justice, where I administered Exchange Online, configured shared mailboxes, managed groups and ran PowerShell scripts for certain administrative tasks.
A people-first approach
Customer service is central to how I work. I enjoy understanding a problem, identifying its cause and explaining the solution clearly. Providing technical support in both French and English has given me an in-depth knowledge of Outlook and the challenges users face every day.
On this site, I share articles, explanations and practical tips about Microsoft 365 and everyday technology, drawing on my experience and what I learn along the way. My goal is to make technical topics accessible and offer practical ways to take action.
Looking for my next opportunity
I’m looking for a role or contract in Microsoft 365 administration and support, particularly involving Exchange Online, Outlook and Entra ID. I prefer remote opportunities or positions on Montreal’s South Shore.
Microsoft certifications
Three certifications you can verify on my Microsoft Learn profile.
Microsoft 365 Certified: Copilot and Agent Administration Fundamentals
Microsoft Certified: Security, Compliance, and Identity Fundamentals
View my Microsoft Learn certification profile.
Let’s connect
Get in touch to discuss an opportunity or ask a question. You can also connect with me on LinkedIn.